Return policy
Return & Refund Policy
Your satisfaction matters to Linqu Jinkaili Textile Co., Ltd. ("We", "Us", "Our"). This policy explains what can be returned, how to start a return, and what to expect — so the process stays clear and hassle-free.
Return Eligibility Requirements
To be eligible for a return, items need to meet the requirements below, which help us keep quality standards fair for every customer.
Item Condition
Items must be unused, unworn, and in original condition. Products should not show signs of washing, staining, damage, or excessive use.
Packaging & Documentation
Original packaging, tags, labels, manuals, and accessories must all be included.
Time Frame
Returns must be initiated within 30 days of the delivery date shown by the carrier.
Resellable Condition
Items must be free of damage, wear, odors, or stains so they can be resold.
Non-Returnable Items
For health, safety, legal, and business reasons, the following items cannot be returned.
Personalized & Custom Products
Items with custom text, engraving, or monogramming are made specifically for you and can't be resold.
Used or Altered Items
Items that have been used, worn, installed, or altered — including for hygiene reasons — aren't eligible.
Final Sale & Clearance Items
Items marked as final sale or clearance are not eligible for return unless required by applicable consumer protection laws.
Return Process
Following these steps keeps your return moving quickly and without delay.
Email us your order number, item(s), and reason for return. Photos help if the item is damaged.
We will provide return instructions after reviewing your request.
Pack the item with all original materials, include the RA number, and ship it back securely.
Refund Timing
Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
Refunds will be issued to the original payment method. Processing time may vary depending on your payment provider.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
If the return is caused by our error, we will provide appropriate assistance.
Contact Our Returns Team
Have a question about a return or refund? Include your order number and RA number (if you have one) so we can help as quickly as possible.
Returns Support
Email: support@jkltextiles.com